All prices exclude GST
October 8, 2018

Clarify What’s Free for Guests And What’s Not In The Room

Many times, guests in your property are genuinely uncertain about what items they’re allowed to take and which ones need to stay in the room.
April 26, 2018

Keeping Your Guest Data Safe

You do what you can to keep your guests physically safe in your hotel. Do you do as much to keep their data safe? Do you know what you’re legally required to do?
October 25, 2017

Smart Hotel Wi-Fi Security: Secure Networks

Offering Wi-Fi is one of the best things you can do to increase guest satisfaction. Guests want it and it’s common for them to actually check to make sure it’s provided before they book rooms.
September 13, 2017

Better Hotel Cleaning Doesn’t Cost More: Part 1

Yes, it’s true - you don’t need to spend more money to get more effective cleaning from your hotel housekeeping and maintenance staff.
August 2, 2017

Preventing Theft from Hotel Rooms

It’s one of the most delicate aspects of running a hotel property - how do you diplomatically keep light-fingered guests from stealing room items, in a way that doesn’t make them feel like they’re in prison?
June 26, 2017

Is Your Hotel Accessible?

We don’t mean if directions to your property include “rent helicopter,” “jump in canoe” or “turn off road”. What we mean is, how does your property cater to people with physical disability needs?
February 9, 2017

Keeping Your Swimming Pool Clean and Healthy

Swimming pools can be great assets for accommodation providers, but they do have to be maintained carefully. An unattractive or unsafe swimming pool does not do a hotel any favors.
December 22, 2016

Keeping Housekeepers Safe and Healthy

United States Bureau of Labor Statistics data show that in 2013, while the nonfatal injury and illness rate across all industries was 3.5, hotel and motel workers suffered a rate of 5.4. The most dangerous procedures were making beds, accounting for nearly 30 percent of all injuries, and cleaning bathrooms at 25 percent.
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