All prices exclude GST
September 26, 2019

Building a Better Hotel Website, Part 2

Our previous post in this series of how to improve your business through improving your website dealt with the basics: Show your potential guests what they want to see on your site. Too many sites eliminate important content and feature irrelevant stuff that's not helping their business at all.
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September 19, 2019

Building a Better Hotel Website, Part 1

Do you know how much business you're getting as a result of your website? Probably not, but could you increase your business by improving your site? Probably so.
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September 12, 2019

Hotel Loyalty Programs: Build your own.

Wrapping up this series looking at hotel loyalty programs we're going to take what we've seen from do's and don'ts, elements of successful programs, some truly creative thinking and see how to put it all together and build a loyalty program that works for you.
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May 9, 2019

Making Good Customer Service Great, Part II

In our last post we talked about one thing you can do to make an instant positive impression on your guests: Proactively ask them if there are any special, customized requests they have for when they arrive, such as any particular food or drink they would like in the room.
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February 21, 2019

Five Solid Ways to Increase Occupancy

It might be the busy season just ahead, but you also might be able to make it busier. So here are some ideas that might work for you.
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January 16, 2019

Inspiration for 2019 Hotel Resolutions

Happy new year, and if you're still having trouble deciding on New Year's resolutions, maybe some of these ideas can help.
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