All prices exclude GST
October 9, 2019

Building A Better Hotel Website, Part 4: Website Conversions

Attracting attention to your property via the website is half the battle. The other half is getting people to use the site to book with you.
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October 2, 2019

Building A Better Hotel Website, Part 3: Reviews

TripAdvisor. Love it or hate it, there it is, so use it to your advantage.
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September 26, 2019

Building a Better Hotel Website, Part 2

Our previous post in this series of how to improve your business through improving your website dealt with the basics: Show your potential guests what they want to see on your site. Too many sites eliminate important content and feature irrelevant stuff that's not helping their business at all.
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September 19, 2019

Building a Better Hotel Website, Part 1

Do you know how much business you're getting as a result of your website? Probably not, but could you increase your business by improving your site? Probably so.
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September 5, 2019

Hotel Loyalty Programs: Getting Creative.

In this series looking at hotel loyalty programs we've seen some do’s and don'ts, some elements of successful programs, and we'll see how to put it all together and build a loyalty program that works for you. Today we're going to see some of the more creative things hotels do to surprise and delight their loyal customers.
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August 1, 2019

Improving Your Guests' Experience Part VI

Positive guest feedback is gold in the hospitality business. Maximizing its value for your property doesn’t require you to spend money, but it does take time. Here are some strategies that can work for you:
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July 25, 2019

Improving Your Guests' Experience Part V

Are you thankful for guest problems? You should be. They’re chances for you to win the strong customer loyalty that can’t be won any other way.
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July 18, 2019

Improving Your Guests' Experience Part IV

It's a Customer Relationship Management axiom: There is no stronger indicator of customer satisfaction, across all business sectors and industries, than the level of employee satisfaction in an organization.
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