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September 12, 2019

Hotel Loyalty Programs: Build your own.

Wrapping up this series looking at hotel loyalty programs we're going to take what we've seen from do's and don'ts, elements of successful programs, some truly creative thinking and see how to put it all together and build a loyalty program that works for you.
October 8, 2018

Clarify What’s Free for Guests And What’s Not In The Room

Many times, guests in your property are genuinely uncertain about what items they’re allowed to take and which ones need to stay in the room.
September 17, 2018

Bathroom Amenity Dispensers: The Debate Continues

We’ve written in the past about whether or not properties should install soap and shampoo dispensers in their guest rooms or stick with individual bottles and bars. There are reasons pro and con, which mostly depend on the property itself.
September 4, 2018

Recycle Your Soap and Save Lives

How many bars of soap does your property dispose of daily? Could that soap be saving lives somewhere in the world?
August 28, 2018

The Complete Guide to Motel Customer Service

Click here to get this guide a free downloadable e-book. The good news is that much of the time, customer service issues in hotels are either easily prevented or easily solved, as long as you pay attention to them and make them front of mind priorities.
August 8, 2018

Cotton vs. Velour: Which Bathrobes Are Better?

When replacing the bathrobes for your hotel or motel, you have basically two choices: Velour or cotton.
July 24, 2018

Ten Ways to Improve Your Hotel Profits Via Customer Service, Part Four

After you make sure your staff are trained and satisfied in their jobs, there are a number of other things you can do, at little to no cost, to improve overall customer service and customer satisfaction, both of which greatly encourage rebookings.
June 5, 2018

Put the Cherry on Top of Guest Satisfaction

Everybody likes to be (pleasantly) surprised and delighted by a business. As a hotelier you have plenty of opportunities to do nice things for your guests that they’ll remember – and remember you for.