All prices exclude GST
April 18, 2019

Avoiding underbooking

Cases can be made for or against overbooking as an intentional practice.
April 11, 2019

Overbooking part II. Should you or should you not?

According to a study published in 2013 in the Journal of Applied Sciences cited recently in The Telegraph, "the risk to a hotel’s reputation caused by overbooking is so great that some establishments steer clear of it altogether."
April 4, 2019

Should You Overbook Your Hotel?

We've all done it. The last thing you want are rooms sitting empty that could have been filled, so you just overbook a little, knowing that due to the immutable laws of the universe, some folks won't show.
March 28, 2019

Getting The Bar In Shape

Your hotel bar is a key element of the property. "There is one thing that most customers expect of any hotel, no matter the size, rating or location -- a good hotel bar.
March 21, 2019

Spiffing Up Your Restaurant for 2019

It's a new year, a great time to take a look at your hotel restaurant and see what can be improved.
March 14, 2019

Looking Ahead to 2019 for Hotels, Part II

Last week we looked at two major hotel trends expected to gain steam worldwide in 2019 -- the proliferation of resort fees and more minimalist hotel design. Today and next week we’ll look at some more.
March 7, 2019

Current Trends for the year 2019! Part I

Looking Ahead to 2019 for Hotels, Part I What do the experts see in their crystal balls that could affect your hotel business next year? In this special three-part series we sift through the chatter to find what’s actually coming down the pike to actual New Zealand hotel operators.
February 28, 2019

The Impact of Cleanliness

Economizing On Cleaning Is Costing You Money. Trying to save money by cutting a few corners here and thereon housekeeping, waiting until you absolutely have to replace the linens (“It’s just a small stain after all”) is costing you more money than you realize.