All prices exclude GST
April 18, 2019

Avoiding underbooking

Cases can be made for or against overbooking as an intentional practice.
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April 11, 2019

Overbooking part II. Should you or should you not?

According to a study published in 2013 in the Journal of Applied Sciences cited recently in The Telegraph, "the risk to a hotel’s reputation caused by overbooking is so great that some establishments steer clear of it altogether."
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April 4, 2019

Should You Overbook Your Hotel?

We've all done it. The last thing you want are rooms sitting empty that could have been filled, so you just overbook a little, knowing that due to the immutable laws of the universe, some folks won't show.
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March 28, 2019

Getting The Bar In Shape

Your hotel bar is a key element of the property. "There is one thing that most customers expect of any hotel, no matter the size, rating or location -- a good hotel bar.
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March 21, 2019

Spiffing Up Your Restaurant for 2019

It's a new year, a great time to take a look at your hotel restaurant and see what can be improved.
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March 14, 2019

Looking Ahead to 2019 for Hotels, Part II

Last week we looked at two major hotel trends expected to gain steam worldwide in 2019 -- the proliferation of resort fees and more minimalist hotel design. Today and next week we’ll look at some more.
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March 7, 2019

Current Trends for the year 2019! Part I

Looking Ahead to 2019 for Hotels, Part I What do the experts see in their crystal balls that could affect your hotel business next year? In this special three-part series we sift through the chatter to find what’s actually coming down the pike to actual New Zealand hotel operators.
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February 28, 2019

The Impact of Cleanliness

Economizing On Cleaning Is Costing You Money. Trying to save money by cutting a few corners here and thereon housekeeping, waiting until you absolutely have to replace the linens (“It’s just a small stain after all”) is costing you more money than you realize.
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