All prices exclude GST
October 16, 2018

Keeping Your Wi-Fi Up to Par

You’re providing Wi-Fi for your guests? Good. Make sure it’s both the Wi-Fi they want and that it’s sufficient and secure for you.
October 8, 2018

Clarify What’s Free for Guests And What’s Not In The Room

Many times, guests in your property are genuinely uncertain about what items they’re allowed to take and which ones need to stay in the room.
September 21, 2018

The Most Attractive Hotel Amenities

Survey after survey, of both hotel guests and property managers, find that guests basically want the same things, whether they’re staying at a humble backpackers, a B ‘n’ B, chain hotel, specialty property or pricier accommodations.
September 17, 2018

Bathroom Amenity Dispensers: The Debate Continues

We’ve written in the past about whether or not properties should install soap and shampoo dispensers in their guest rooms or stick with individual bottles and bars. There are reasons pro and con, which mostly depend on the property itself.
September 11, 2018

Fight Bedbugs with Luggage Racks

Inexpensive air travel is, on balance, a Very Good Thing. But there are a few negative side effects, and one of them is the spread of bedbugs around the world.
September 4, 2018

Recycle Your Soap and Save Lives

How many bars of soap does your property dispose of daily? Could that soap be saving lives somewhere in the world?
August 28, 2018

The Complete Guide to Motel Customer Service

The good news is that much of the time, customer service issues in hotels are either easily prevented or easily solved, as long as you pay attention to them and make them front of mind priorities.
August 21, 2018

BioBags: Fulfill Your Green Promise to Your Guests

You probably don’t spend a great deal of time thinking about the rubbish bags you use at your property. Fair enough, there are much more enjoyable things to occupy your mind.